Shipping Policy

Below you will find the average delivery time for all our packages:

• Once an order is placed, we take 3 - 5 business  days to process the order. Most orders are processed sooner. However, if you order on a Friday evening or during the weekend, it may take a little longer.
• Once your order has been processed, it may take an average of 8 - 12 working days for dispatch and delivery based on your selected delivery method.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. 

Placing an order

The ordering process at Candle Castle & Co. is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this:

• Click on the "Add to cart" button.
• Here it is important to check that you have selected the correct variants (customization options).
• If everything is correct, click on the "Proceed to checkout" box.
• On the information page, you will need to enter the correct address details. Make sure that all the information is correct.
• When this information is filled in correctly, you can click on the "Continue to shipping" button.
• On the "Dispatch" page you have the opportunity to check the address data you have entered. If there are any shipping costs, they will be shown here.
• You can now proceed by clicking on the "Proceed to payment" box.
• In the payment options you have the choice between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment. Other options include:
• Klarna (deferred payment)
• Credit card (AMEX, Mastercard, Maestro, Visa)
• Paypal account
• EPS
• Immediately
• Apple, Google and Shop Pay
• Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for certain orders. Select products are delivered to your door 100% free of charge. There is also no minimum order quantity required. For products that don't have shipping costs covered, those costs will appear prior to completing your purchase.

Shipping your order

Have you found the perfect candle or bath and beauty product on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, in some cases, we have chosen to collect parcels in large quantities and ship them to our customers once we have reached our minimum quantity.

By shipping certain products after we've reached our minimum quantities, we can ensure lower shipping and emission costs which save our planet. We ask for your understanding, patience and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are very busy and we may experience temporary delays due to unforeseen circumstances. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

For further assistance or to inquire about expedited shipping options, please contact us by email. Our service team will be happy to assist you to better meet your needs.